The troubleshooting section helps you diagnose and fix the most common issues in the Content Tracker. Each article focuses on a single symptom and walks you through the exact steps to resolve it.
Start With the Symptom #
You don’t need to know the cause.
Look for the article that matches what you’re seeing:
- Missing menu items
- Slow or incomplete pasting
- Validation or checkboxes disappearing
- Duplicate ItemID + Version pairs
- Dashboard not updating
- Snapshot missing items
Each symptom has its own targeted fix.
Follow Steps in Order #
Troubleshooting articles use the same flow:
- What the issue looks like
- Why it happens
- Steps to fix it
- How to verify it’s resolved
Doing the steps in order avoids making the issue worse.
Use Admin Tools for Structural Problems #
Most issues come from:
- Large pastes
- Manual edits to system columns
- Validation being overridden
- Rows copied from another spreadsheet
When the problem affects layout, validation, checkboxes, or system behavior, use:
Content Tools → Admin → Setup / Repair Sheet
This fixes most structural issues in one go.
Use Refresh Options for Dropdown Problems #
If a dropdown list stops appearing or shows outdated values:
Content Tools → Refresh Options
This pulls fresh values from the Config tab and reapplies them everywhere.
Check Config for Reporting Issues #
If the dashboard or snapshot report looks empty or incorrect, the guide usually points you to the Config tab. Most reporting issues come from:
- Missing or incorrect PeriodStart / PeriodEnd
- Wrong PeriodDateKey
- Filters hiding items
- Incorrect snapshot folder or template IDs
The troubleshooting article tells you exactly which field to correct.
When to Reset #
If nothing else solves the issue:
Content Tools → Admin → Setup / Repair Sheet
Restores safe behavior without deleting content.
If you’re starting a new project:
Content Tools → Admin → Reset for New Project
Clears all rows but keeps Config and system structure.
When to Ask for Help #
Use the troubleshooting section when:
- You’re unsure why something broke
- Dashboard data doesn’t match sheet data
- Snapshots are missing items
- Dropdowns or checkboxes stop working
- Version creation behaves unpredictably
If the issue works in:
- a new spreadsheet
- a new browser session
- or new rows but not old ones
then the problem is isolated to your current file, and the guide will point you to the right fix.
