Reasons This Happens
- PeriodStart / PeriodEnd isn’t set
Dashboard and snapshot return zero results when these fields are blank. - Dates are stored as text
If LastUpdated (or the selected PeriodDateKey) isn’t a true date value, items won’t fall inside the range. - Items aren’t Active
The dashboard only counts rows where Active = TRUE. - PeriodDateKey points to a column with no dates
If the key is wrong or the column is empty, the system filters everything out. - Filters exclude all items
IncludeStatuses or IncludePlatforms may hide valid rows.
Fix
Check these first:
- Config → PeriodStart / PeriodEnd
- Confirm LastUpdated (or your PeriodDateKey column) contains real dates
- Make sure Active = TRUE for the rows you expect to see
- Clear IncludeStatuses / IncludePlatforms if unsure
